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Terms of Service for Kondri.ch

Last Updated: 28.01.2025

These Terms of Service (“Terms”) govern your access to and use of the Kondri.ch website, products, and services. By using our website, purchasing our products, or interacting with our services, you agree to these Terms. Please read them carefully.

If you have any questions, please reach out to our customer service team at contact@kondri.ch.

1. Introduction

Kondri.ch (“we,” “us,” or “our”) operates this website offering red light therapy products. These Terms govern your use of our website, products, and services. By accessing or purchasing from Kondri.ch, you agree to comply with and be bound by these Terms.

2. Acceptance of Terms

By accessing or using our website, placing an order, or purchasing any products from us, you agree to be bound by these Terms. If you do not agree to these Terms, you must refrain from using our website and services. We reserve the right to update these Terms at any time, and such changes will be posted on this page. It is your responsibility to check these Terms periodically.

3. Eligibility to Use the Site

To use this site, you must be at least 18 years of age. By using this site, you represent and warrant that you are 18 years or older, or you are accessing the site under the supervision of a parent or guardian.

4. Products and Services

Kondri provides red light therapy products, including but not limited to red light panels and related accessories. These products are intended to promote wellness, but are not intended to diagnose, treat, cure, or prevent any disease. Kondri does not make any claims regarding the effectiveness of the products in addressing specific medical or skin conditions.

Disclaimer:
This product is not intended to diagnose, treat, cure, or prevent any disease. Kondri does not make claims or guarantees regarding its ability to resolve any physical, mental, or skin conditions. Always consult with a qualified healthcare professional before using this product.

We strive to provide accurate descriptions, images, and prices for all products. However, we do not guarantee the accuracy, completeness, or reliability of any product details. We reserve the right to modify or discontinue products at any time without prior notice.

5. Orders and Payment

All orders placed on Kondri.ch are subject to acceptance. When you place an order, you will receive an order confirmation email. However, this does not signify that your order has been accepted. We reserve the right to cancel or refuse any order at our discretion.

Payment Methods:
We accept various forms of payment, including major credit cards, PayPal, and other payment methods as provided at checkout. Payments must be made in full before we process or ship any order.

6. Shipping and Delivery

We strive to process orders within 1-3 business days. Shipping costs will be calculated at checkout based on your location and the size of the order. Please note that delivery times may vary depending on shipping destination and method.

International Shipping:
Customers are responsible for any customs duties, taxes, or additional fees imposed by their local government for international shipments. These charges are not covered by our shipping fees.

Shipping Delays:
Kondri is not responsible for delays caused by shipping carriers, adverse weather conditions, or customs processing.

7. Returns and Refunds

Kondri aims to ensure customer satisfaction. We offer a 30-day return policy for products in unused and resalable condition.

  • To initiate a return, please contact us at contact@kondri.ch and provide:
    • Proof of purchase (order number or receipt).
    • A description of the issue with the product.

Conditions for Returns:

  • Returns must be made in the original packaging to ensure safe transport.
  • Non-returnable items include used or opened products due to hygiene and safety regulations.

Refund Process:
Once we receive your return, we will inspect the product. If the return is approved, a refund will be issued to the original payment method. Shipping costs for returns are the responsibility of the customer, unless the return is due to a defect or error on our part.

8. Warranty

Kondri red light therapy panels come with a 3-year warranty from the date of receipt. This warranty covers any manufacturing defects and ensures that your device will function as intended under normal usage conditions.

Warranty Coverage:

  • Manufacturing defects in materials or workmanship.
  • Devices that do not function as described when used under normal conditions.

Exclusions: The warranty does not cover:

  • Accidental damage, including drops, spills, or physical damage caused by misuse.
  • Damage caused by misuse, improper installation, or failure to follow the product’s instructions.
  • Unauthorized repairs or modifications to the device.
  • Cosmetic damage such as scratches or dents that do not affect the functionality of the device.

To make a warranty claim, please contact us at contact@kondri.ch with:

  • Proof of purchase.
  • A detailed description of the issue.
  • Photos of the product, if applicable.

Return Shipping:
Returns for warranty claims must be made in the original packaging. If the original packaging is unavailable, we will assist in providing instructions to ensure the safe return of the device.

Customer Service:
For any warranty-related inquiries, please contact us at contact@kondri.ch, and our customer service team will assist you.

9. Customer Accounts

You may create an account on our website to manage your orders and personal information. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. If you suspect any unauthorized use, please contact us immediately.

10. Intellectual Property

All content on our website, including but not limited to logos, text, images, and videos, is the property of Kondri and is protected by intellectual property laws. You may not use, copy, modify, or distribute any content without prior written permission from us.

11. Privacy Policy

Your privacy is important to us. Please review our [Privacy Policy] to understand how we collect, use, and protect your personal information.

12. Limitation of Liability

Kondri is not liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our website or products. This includes, but is not limited to, loss of profits, loss of data, or any other financial or non-financial loss resulting from your use of our products.

By using our website and products, you agree to use them at your own risk and acknowledge that Kondri is not liable for any health, financial, or personal consequences.

13. Termination

We reserve the right to suspend or terminate access to our website or services if we suspect misuse, fraud, or any violation of these Terms. Termination may result in the loss of access to your account and the purchase of products.

14. Governing Law and Dispute Resolution

These Terms shall be governed by the laws of Switzerland. Any disputes related to these Terms or the use of our services will be resolved through binding arbitration in Zurich, Switzerland. By using our site, you agree to arbitrate disputes rather than litigate in court.

15. Changes to Terms

We reserve the right to update these Terms at any time. Changes will be posted on this page, and the updated date will be displayed at the top of the page. It is your responsibility to review these Terms periodically.

16. Contact Information

If you have any questions or concerns regarding these Terms of Service, please contact us at: